Burst pipe help · Utah County
Burst & Frozen Pipe Water Cleanup in Utah County
A split pipe can put a lot of water into a basement before anyone notices. Get connected with an independent local restoration company that extracts the water, dries the structure, and documents the damage for your insurer.
- Water extraction & structural drying
- Moisture mapping for hidden wet areas
- Photo documentation for your claim
Call now and we'll connect you with an independent local water damage restoration pro.
Call now: 844-933-9050This site is a free referral service; work is performed by participating independent companies.
What happens next
- You call 844-933-9050. Tell us what happened.
- We connect you. Your call goes to a participating independent restoration company that serves your area.
- They arrange a visit. They set a time to look at the damage. You decide if you want to hire them.
First 3 things to do right now
- Shut off the main water valve.
- Turn off power to wet rooms, if it is safe.
- Take photos of the damage for your insurance.
Quick answers
Where is my main water shutoff in a Utah County home?
Answer: In most homes with basements it is where the water line enters the house, often in a basement utility or storage room near the water heater. Many homes also have a curb valve in the meter box in the park strip, which usually needs a meter key. Find yours before you need it.
A pipe burst. Who do I call first?
Answer: Shut off the water, then call 844-933-9050 or use the form on this page to reach a restoration company for the water. A plumber fixes the pipe itself; many restoration companies can coordinate with one.
Will a frozen pipe always burst?
Answer: No. A frozen pipe may thaw without splitting, but ice can crack a pipe or fitting and the leak only shows once it thaws. Turn on the faucet it feeds, watch for drips, and know where the shutoff is.
How we choose partner companies
What we check
We only send requests to companies that work in Utah County. We ask each one for its license or registration (where the state requires it) and proof of insurance. We do not do the work, and we can't promise how a job turns out.
Check them yourself
Before you sign anything, look up the company's license and ask for proof of insurance.
- Utah DOPL license lookup
- IICRC certified firm locator (ask if the crew is certified)
Who runs this site
Utah County Water Damage is an independent, free referral service that connects homeowners with local companies. Your request is shared with at most 1–3 companies. We don't sell your info for other marketing.
Why pipes freeze in Utah County
Utah Valley winters bring cold snaps and multi-day inversions that keep the valley floor below freezing. The pipes that fail most often are the ones near cold air: hose bibs on north-facing walls, supply lines in exterior walls and unheated garages, and plumbing in bonus rooms over garages, which are common in newer homes in Lehi, Saratoga Springs and Eagle Mountain.
Outdoor irrigation is another source. Utah County cities shut off pressurized irrigation for the season in the fall, but sprinkler lines, backflow assemblies and valve boxes that weren't drained or blown out can crack in the first hard freeze and leak again when the system is turned back on in spring.
Where burst pipes usually show up
- Basement ceilings: water from a split line above runs along joists and drips through drywall or light fixtures.
- Finished basement walls: carpet pad and the bottom of the drywall wick water up from the floor.
- Garage walls and ceilings: lines to a laundry room or bonus room over the garage.
- Kitchen and bathroom sinks on exterior walls: cold cabinet spaces where supply lines freeze.
- Hose bibs: a frost-free bib can still split inside the wall if a hose was left attached.
How burst pipe cleanup usually goes
- Stop the water. Shut off the main valve and, if it's safe, the power to wet areas.
- Assessment. The crew uses moisture meters, and often thermal imaging, to find how far water spread under flooring and inside walls.
- Extraction & drying. Standing water is removed, wet carpet pad and damaged drywall are cut out as needed, and air movers and dehumidifiers dry the framing with daily readings.
- Repair & claim. Once the structure is dry, damaged materials are replaced. Many companies can work directly with your adjuster.
Help prevent the next one
- Disconnect hoses and drain outdoor faucets before the first hard freeze.
- Make sure sprinkler lines are blown out after irrigation shuts off.
- On very cold nights, open sink cabinets on exterior walls and let a faucet drip.
- Keep the thermostat at a steady temperature if you travel, and have someone check the house.
- Learn where the main shutoff is and make sure it turns.
Areas we serve in Utah County
Frequently asked questions
Does homeowners insurance cover a burst pipe?
Most Utah homeowners policies cover sudden, accidental water damage like a burst pipe. Damage from a slow leak or from a home left unheated may be treated differently. Your policy and adjuster decide what is covered, so photograph everything before cleanup.
Can I dry it out myself with fans?
Small, clean spills caught early may dry with fans and a dehumidifier. Water that soaked into carpet pad, got behind baseboards, or ran into a finished basement usually needs moisture readings to confirm the framing is dry. Trapped moisture is a common cause of mold later.
Should I turn the water back on after a plumber fixes the pipe?
Yes, once the repair is done. Check the area around the repair and any ceiling below it over the next day for new drips.
Is this service free?
Yes. Connecting with a restoration company through Utah County Water Damage is free for homeowners. Participating companies pay us for referrals.
Pipe burst?
Shut off the main water valve first. Then call and describe what happened.
Call now: 844-933-9050This site is a free referral service; work is performed by participating independent companies.
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Leave your details and a participating independent local company can call you back. If you'd rather talk now, call 844-933-9050.